There are no formal support arrangements for Plant Base, other software or web functions. However, we will do our best to answer any queries or help with problems whenever possible.
Software is provided "as is", with no guarantee for correct running on every possible system. Prior to release we perform extensive in-house testing on a range of machines, but resources are limited. It is the end-user's responsibility to ensure the application is appropriate and verify satisfactory running on the intended computer. For Plant Base we recommend taking advantage of the trial period before committing to product registration.
The content of our plant database is similarly provided "as is" and in good faith, but in common with all such reference sources may contain inaccuracies or out of date information. It is under continuous review for corrections and updates. We have considerable experience with plants, but are not in a position to give specific advice.
We are a very small, part-time and non-profit operation. The main method of contact is by email. We will attempt respond quickly, but there may be times when we are unavailable and replies will then take much longer.
Before requesting support, you may find useful information on these pages:
Also for Plant Base don't forget to check the very extensive application Help.